Featured study Customer since Feb 2026 · Enterprise plan
Spice Route Kitchen
South Indian restaurant group · 3 outlets, Bengaluru
“One health score for three outlets ended our Monday-morning arguments. The AI drafts sound like our floor manager on her best day — we answer every review now, even the Saturday-night ones.”
Anand Menon
Founder & CEO, Spice Route Kitchen
The results · 90 days
4.1 → 4.65
average rating in 12 weeks
+38%
monthly review volume
92%
response rate (from 54%)
-71%
negative-review reply time
Net effect
Higher rating and fresher reviews pushed all three profiles into the top map-pack results for their micro-markets — organic discovery the group used to pay ads for.
The challenge
Three outlets meant three different standards of review handling. Koramangala replied within hours; HSR often went two weeks silent. Owner meetings were spent disputing whose branch was slipping instead of fixing what guests actually complained about.
What they did
- 1Connected all 3 Google Business Profiles in one afternoon; 1,700 historical reviews imported and scored overnight.
- 2WhatsApp post-dining bursts at Koramangala and Indiranagar; table QR kits at every HSR table by week two.
- 3AI reply queue with owner approval only for 1–2★ reviews — everything else goes out in the brand voice automatically.
- 4Weekly WhatsApp digest to the leadership group: health score, keyword radar and staff mentions.