Answers, before you need them.

Sign in, open Settings → Business profile, and click Connect Google. You'll approve read-only access on Google's own consent screen — we never ask for your Google password. Historical reviews import immediately; live syncing starts within 15 minutes.

Most venues are live in under an hour: connect Google (2 min), confirm your AI tone (3 min), upload staff or locations if you have them (10 min), and print your first QR kit (5 min). The 5-step wizard inside the app walks you through each one.

Yes — Settings → Team lets you invite managers (approve & reply), observers (read-only) and marketing seats (requests & campaigns, no replies). Invites arrive over WhatsApp with a temporary password.

Every 15 minutes per connected profile. You can also trigger a manual sync from Locations → Sync now. If a review arrived on Google but hasn't appeared after 30 minutes, open the location's sync log — every poll and its result is recorded there.

Warnings mean Google's API responded slowly or partially (often during their maintenance windows). Data self-heals on the next successful poll. An error entry means we skipped a cycle; three consecutive errors raise an alert to our on-call channel automatically.

Google Business Profile is fully live today. Facebook Pages is in beta with design partners and Zomato/Swiggy are on the Phase 2 roadmap — sentiment tagging in the current build is already platform-neutral, so historical imports slot in when connectors ship.

You pick a base tone — warm, formal or playful — and Sensiblee studies your published replies and signature. Every draft shows its confidence score; below your chosen threshold it stays in the approval queue, above it you can enable autopilot for low-risk 5★ replies.

Always. Open the draft in the AI Assistant queue or the review drawer, edit inline, and approve — the edited text is what gets published and what the AI learns from next time. You can also regenerate for a different take in your tone.

Low-star reviews are flagged urgent, get an apologetic-tone draft immediately, and never auto-post — a human approves every difficult reply. If the review came through your QR mood screen, the guest's private note is attached so you know what actually went wrong.

Only guests who opted in — via the QR mood screen switch, a checkbox on your booking flow, or your imported consent list. Every message carries an opt-out; Meta policy and DPDP consent rules are enforced in the product, not just the paperwork.

Quota is per plan (Starter 200/month, Growth 1,000/month, Enterprise 5,000/month) and counts delivered messages. The Settings → usage meter shows live consumption; we warn you at 85% and never silently bill overage.

Each location gets a unique short code (like spk-hsr). The Requests page renders print-ready table tents with that code — scan, tap a mood, and the guest is routed to Google (delighted) or a private manager note (disappointed). Reprint as often as you like; the code never changes.

7 days, full features of your chosen plan, no card required. At day 5 we'll ask (gently, over WhatsApp) whether you'd like to continue — if you do nothing, the workspace pauses and your data waits for 90 days.

Upgrade or downgrade anytime from Settings → Plan; changes prorate automatically. Cancel from the same page — no calls, no retention scripts. Invoices are GST-compliant and available in Billing → Invoices.

Yes — half-yearly billing saves 10% and annual saves 20% (the pricing page shows all three options). Teams on longer cycles also get a named success manager and a quarterly reputation review.