Six modules. One reputation engine.
Get more genuine customer feedback and act on it — Sensiblee senses what guests feel, acts on it intelligently, and shows you the result in one calm, connected platform.
Module A
Reputation Command Center
Every review, sensed the moment it lands
All your Google Business Profiles sync on a 15-minute cadence. Sentiment, keywords and urgency are scored on arrival, so a 2-star Saturday night never waits until Monday.
- 15-minute sync across every location
- Sentiment + keyword scoring on arrival
- Urgency alerts for negative reviews (WhatsApp + email)
- Reply SLA tracker — every review answered on time
Ananya S.
Staff arranged a surprise dessert…
Rohit M.
Waited 40 minutes despite a reservation…
Priya N.
Great coastal flavors, authentic appam…
Next sync in 7 min · 3 locations live
Module B
Reputation Health
One North-Star score — score, trends, benchmarks
Seven weighted dimensions — rating quality, rating trend, velocity, sentiment, response performance, complaint trends, location consistency — roll up into a single 0–100 score with the why built in, so owners see the trend and managers see exactly what to fix.
- 0–100 score with Excellent / Healthy / At Risk / Critical bands
- Why-this-score breakdown — dimension losses, point by point
- Per-location scores with month-over-month deltas
- Reputation ROI — requests, conversion, rating lift, locations improved
WhatsApp · template
Namaste! So glad you enjoyed dinner at Spice Route. Would you spare 30 seconds to share it on Google? 🌟
Table QR kit
1,310 scans · 96 reviews posted
Module C
AI Reputation Copilot
Replies, insights and recommendations — you stay in charge
Every review gets an on-brand draft within minutes — shaped by the review, rating, location, brand voice, language and business type. You approve, edit or regenerate. Nothing posts without a human click.
- Drafts tuned to your brand voice and business type
- Insights and recommended actions, not just replies
- Confidence score on every suggestion
- Human approval required — always
“Rohit, we're truly sorry about the wait on Saturday — that is not the experience we intend…”
Module D
Review Growth Engine
Happy guests become public proof
WhatsApp, table QR and transaction-triggered requests ask at exactly the right moment — after the compliment, before the bill is forgotten. Consent-first, template-approved, quality-safe.
- WhatsApp bursts timed to your service rhythm
- Branded QR kits for tables, bills and takeaways
- Transaction-triggered asks — every guest gets the genuine Google link
- Open, scan and posted-review funnel tracking
Health score
86/100
Why this score
Module E
Location Intelligence
From brand-level scores to branch-level truth
Click any location to see its own Health Score, the negative themes dragging it down and the staff behind the mentions — coaching intelligence your managers can act on the same week.
- Per-location Health Scores, weakest first
- Top problems per branch with complaint shares
- Most-mentioned staff — positive vs negative context
- Coaching intelligence — never public employee scores
Locations · weakest first
Top theme: Waiting time · 42%
Most mentioned: Amit — 17 mentions · 2.8★ sentiment
Module F
Reputation Action Center
Detect → assign → fix → measure
When recurring complaints cluster — waiting times at one branch, billing at another — Sensiblee raises an issue with an owner, severity, peak window and recommended action, then shows the before-and-after.
- Auto-detected issue clusters across locations
- Owner, severity and revenue-risk flag on every issue
- Recommended actions from proven playbooks
- Before/after impact — complaints down, score up
Long waiting times
High severityNoida Sec. 18 · First detected Sept 12
Recommended: increase evening front-desk staffing 6–9 PM.
Two weeks later
Mentions ↓ 63% · Health score +11
See it on your own reviews
See all six modules running on live demo data.