How it works

Live in a day. Working in a week.

No new app for your staff, no scripts to install. Sensiblee wraps around the Google profile you already own and the WhatsApp your guests already use.

1

Connect

Day 0 · 15 minutes

Sign in with Google and pick the Business Profiles you own. Sensiblee starts pulling every review, photo and response through the official Google Business Profile API.

OAuth — no password sharingMulti-location aware from day oneHistorical reviews imported
2

Sense

Every 15 minutes

Each new review is scored for sentiment, keywords and urgency. Critical ones trigger a WhatsApp alert to the owner; the rest queue calmly for the morning digest.

Sentiment + keyword scoringUrgent alerts within minutesResponse SLA tracking begins
3

Act

Minutes after arrival

The AI drafts a reply in your brand voice and queues it for approval. Meanwhile, request campaigns turn today's happy guests into tomorrow's five-star reviews.

Approve, edit or regenerate draftsWhatsApp bursts + QR kitsNothing posts without you
4

Learn

Every week

Ratings, themes, locations and staff roll into the Reputation Health Score. The weekly digest says what improved, what needs attention, and where to act next.

Reputation Health ScoreLocation & staff breakdownsOwner digest on WhatsApp

Official APIs only

Google Business Profile API, WhatsApp Cloud API — no scraping, no grey routes.

15-minute onboarding

A single call with your Google account and menu of brand-voice samples.

Same-week go-live

First AI drafts and first WhatsApp burst out within 48 hours of connecting.

Your first week

From signup to a running reputation engine — in seven days

No implementation project, no consultant, no data migration. Here is exactly what happens after you connect your Google profiles.

Day 015 minutes of setup

Connected & already sensing

Your profiles link through Google's official API and every historical review is imported. The response-SLA clock starts and your baseline Reputation Health Score is computed from the last 90 days of feedback.

Day 1first AI drafts

Drafts waiting for one click

The AI Copilot has studied your tone overnight and queued on-voice replies for every review that arrived. Approve with one click, edit freely or regenerate — nothing ever posts without a human saying yes.

Days 2–3fresh reviews start

First requests go out

Table QR kits go live and your first WhatsApp burst reaches guests who just had a great experience. Every guest carries an opt-in record and a one-word STOP opt-out — consent-first by design, DPDP compliant.

Day 7baseline + digest

Your first owner digest

Reputation Health explained dimension by dimension, location by location. The Action Center has already claimed its first complaint cluster with a severity, a peak window and a recommended fix.

The weekly rhythm, once you're live

Sensiblee is not another dashboard you have to remember to open. The platform runs a fixed operating rhythm and surfaces itself to you.

  • Every 15 minutes

    New reviews sensed, scored for sentiment, keywords and urgency — critical ones ping the owner's WhatsApp within minutes.

  • Every morning

    A calm digest of the overnight queue: drafts to approve, rating movement, and staff mentions worth a coaching word.

  • Every Friday

    The weekly AI insight: what improved, what slipped, and the single action that moves your Health Score the most.

  • Every month

    Location benchmark report — branch rankings, response-SLA trends, theme drift and competitor movement, exportable for leadership reviews.

  • Every quarter

    A reputation review with your named success manager (half-yearly & annual plans): goals, gaps and the next quarter's plan.

Checklist

All you need to start today

Google Business Profile access

Owner or manager access to the profiles you want to connect. OAuth sign-in — we never see or store your Google password.

A WhatsApp business number

For owner alerts and guest review requests. Guests opt out with one word — STOP — and we honour it instantly across every campaign.

15 minutes

Pick profiles, set your brand voice with a few sample replies, approve your first draft. That is the entire onboarding.

See it on your own reviews

The demo workspace runs this exact journey on live data — no slideware.